Refund policy

Our promise

Every piece at Balquisse Living is chosen by hand, and we want you to love it in your home.

Returns

You may return an item within 5 days of purchase or delivery, with your receipt, in its original, untouched condition and with its packaging. Please write to sales@balquisseliving.com or message us on WhatsApp (+62 857 3726 4110) before sending anything back, and we will guide you through the return.

Final sale

The following pieces are final sale and cannot be returned or exchanged:

• Antiques and vintage pieces, each one of a kind
• Made-to-measure and custom orders (lamps, linens, furniture)
• Earrings, for hygiene reasons
• Sale items

Return shipping

Return shipping is paid by the customer, except when an item arrives damaged or differs from your order. In that case we arrange and pay for the return.

Damaged on arrival

Please send us photos within 48 hours of delivery and keep all packaging. We will offer a repair, a replacement or a full refund.

Refunds

Once we receive and check the returned item, we refund the original payment method within 7 working days. Delivery fees are refunded only when the item arrived damaged or incorrect.